Refund policy

Return and Refund Policy
Thank you for choosing The Well Holistic Collective! We strive to provide high-quality wellness products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and our practices.
Refunds
We are committed to ensuring you are satisfied with your purchase. If you are not completely happy with your order, we offer refunds under the following conditions:
    1    Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We may request a photo of the item(s) and packaging for verification purposes.
    2    Unopened Products: If you change your mind about a product, we accept returns on unopened and unused items within 14 days of delivery.
Returns
Due to the nature of our products, we cannot accept returns of opened items to ensure the health and safety of our customers.
To qualify for a return or refund, the following conditions must be met:
    •    The item must be in its original, unopened packaging.
    •    Proof of purchase, such as an order confirmation or receipt, is required.
    •    You are responsible for return shipping costs unless the issue is due to our error (damaged or incorrect product).
Non-Returnable Items
For hygiene and quality assurance, the following items are non-returnable:
    •    Opened loose-leaf tea packages.
    •    Any promotional or discounted products.
How to Request a Return or Refund
To initiate a return or refund, please contact our customer service team at thewellholistic.collective@gmail.com or (682) 233-1329 with your order number and details of the issue.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and issued to the original payment method.
Exchanges
At this time, we do not offer exchanges. If you are unsatisfied with your product, please follow the return process outlined above.
We appreciate your understanding and cooperation in helping us maintain the integrity of our wellness products. If you have any questions or concerns, don’t hesitate to reach out!